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Type: Posts; User: Syed

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  1. Replies
    10
    Views
    1,075

    We apologize for the inconvenience. As we have...

    We apologize for the inconvenience.
    As we have received similar reports from most of our players and we have contacted Facebook in this regard as this change has been implemented by Facebook....
  2. Replies
    1
    Views
    438

    Hi Sandy, I am sorry to hear about this....

    Hi Sandy,

    I am sorry to hear about this. Please submit a support ticket along with your Facebook User ID and the mission/crafted item details and we will be glad to assist you further.
  3. Thread: Notifications

    by Syed
    Replies
    8
    Views
    1,134

    I am sorry to hear that you are not receiving the...

    I am sorry to hear that you are not receiving the notifications. While we send out notifications to all our player base, unfortunately, some do not receive it. It is mostly likely that your...
  4. Thread: crafting amounts

    by Syed
    Replies
    39
    Views
    2,973

    I am sorry to hear about your unhappiness with...

    I am sorry to hear about your unhappiness with the craft times and thank you for all your feedback.
    Please note that a collective feedback from the players has been presented to the team for...
  5. Thread: Pen Pal: Crafting

    by Syed
    Replies
    30
    Views
    2,625

    Thank you all for your valuable feedback! We are...

    Thank you all for your valuable feedback!
    We are sorry that you are unhappy with the recent changes to the game. We are always incorporating new ideas suggested from our players and looking for ways...
  6. Thread: Gold

    by Syed
    Replies
    1
    Views
    360

    Hi Phyllis! Please submit a support ticket at...

    Hi Phyllis!

    Please submit a support ticket at https://rockyou.zendesk.com and include your User ID and also details about when did you notice your Gold to be missing from your account and we will...
  7. Replies
    9
    Views
    1,177

    I would request our members to please refrain...

    I would request our members to please refrain from using inappropriate language.

    Thank you all for your valuable feedback and suggestions. Please note that this feedback is being forwarded to the...
  8. Replies
    26
    Views
    2,528

    Thank you all for your valuable feedback and...

    Thank you all for your valuable feedback and suggestions.
    The mission crafting time can be short with multiple crafts or lengthier with less crafts, however, the time consumed for the crafting will...
  9. Replies
    1
    Views
    343

    Hi Wendy! Thank you for taking the time to...

    Hi Wendy!

    Thank you for taking the time to report this. Please note that we are aware of the issue with the Free Gifts page and the team is currently working on resolving this.
    We are hoping to...
  10. Replies
    7
    Views
    701

    Hi all! Please be assured that our team is...

    Hi all!

    Please be assured that our team is diligently working on releasing new content and additional features to the game and you should see an update regarding this at the earliest.

    Thank you...
  11. Replies
    7
    Views
    726

    Hi Nita! Please be assured that our team is...

    Hi Nita!

    Please be assured that our team is currently working on releasing new content and additional features to the game and you should see an update about this at the earliest.

    Thank you!
  12. Thread: 4th of July

    by Syed
    Replies
    3
    Views
    578

    Yumeko, As mentioned buy mysticgirl916, if you...

    Yumeko,

    As mentioned buy mysticgirl916, if you are on step 2 of the mission then the task window which requires you to place the Fireworks Launcher will have a "Store" button next to it which when...
  13. Replies
    3
    Views
    880

    Sandra, if you have removed people from your...

    Sandra, if you have removed people from your Facebook account and if those players are showing up in your game then it is because the game identifies them as fellow players.
    However, these neighbors...
  14. Replies
    26
    Views
    2,528

    Thank you for your feedback and suggestion. We...

    Thank you for your feedback and suggestion. We really love to get feedback from our players since it shows an engagement in our games and that our players care about the progress of our games....
  15. Replies
    4
    Views
    786

    We apologize for the delay in response. Please...

    We apologize for the delay in response. Please note that we are aware of the issues with Gifts, Neighbors and Voting that some of our players are facing.

    We have identified the issue and a fix is...
  16. Replies
    4
    Views
    537

    We have an update from the team regarding the...

    We have an update from the team regarding the issues with Gifts, Neighbors and Voting that some of our players are facing.
    We have identified the issue and a fix is scheduled to go out Tuesday night...
  17. Thank you all for your feedback regarding the DL...

    Thank you all for your feedback regarding the DL themes. Please note that this feedback is being forwarded to the concerned team.

    I would request you to please provide us with more suggestions...
  18. If you have received a Store Spree spin token...

    If you have received a Store Spree spin token then you can use the same by visiting the Spree. As you login to the game you will see a pop-up with the current Missions and Spree. Please flip through...
  19. Replies
    1
    Views
    662

    There might be many reasons for this issue but...

    There might be many reasons for this issue but there are a few things we can try to clear it up. Please try the following suggestions and let us know how they work for you:

    a. Try a different...
  20. Replies
    0
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    2,299

    Sticky: Bakery Blitz - Brand New Game!

    We have a BRAND NEW GAME from the creators of Kitchen Scramble™! Pat the cake, mix up the dough, and add some SUGAR on top! Become a star baker in the ALL NEW Bakery Blitz game now available on...
  21. Replies
    8
    Views
    1,221

    I apologize for the inconvenience and wanted to...

    I apologize for the inconvenience and wanted to let you all know that it is just a wrong text which says "Craft more of this item using your Jeweled Egg" to craft the Easter egg.
    We are correcting...
  22. We are aware of this issue and the team is...

    We are aware of this issue and the team is looking into it. You should have an update about this at the earliest.
    Thank you for your patience and I apologize for the inconvenience caused.
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