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Type: Posts; User: Anna Lindberg

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  1. Replies
    3
    Views
    806

    Hi Michelle, I remember you writing in about...

    Hi Michelle,

    I remember you writing in about this on the forums a few months ago. I'm so sorry you haven't yet gotten help with this.

    As the customer support associate has stated it is best to...
  2. Hi Alison, Reporting an issue on the forums is...

    Hi Alison,

    Reporting an issue on the forums is no longer needed to get help - this is now all handled through the support system. So as you have submitted the ticket, a customer support associate...
  3. Andie, So glad to hear that the team got...

    Andie,
    So glad to hear that the team got inspired by your suggestions! :)

    Julie,
    If you haven't already, it would be great if you could get in touch with one of our support associates at...
  4. Hi folks, Britta, the 5 wlp's should now have...

    Hi folks,

    Britta, the 5 wlp's should now have been refunded to those who were affected, and the issue fixed so it should not happen again. If anyone is still experiencing any problems please don't...
  5. Replies
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    1,041

    Hi Manon, If the Jacaranda tree still hasn't...

    Hi Manon,

    If the Jacaranda tree still hasn't turned up after a reload, please contact our support staff so they can look into it on your zoo - they will be able to see your purchase history and...
  6. Hi Laurine, If you haven't already, could you...

    Hi Laurine,

    If you haven't already, could you please get in touch with one of our support associates to help you with this issue?
    You can contact us through the support page:...
  7. Dalia, The best way is to get in touch with...

    Dalia,
    The best way is to get in touch with customer support as you have tried to do - they will be able to look into the issue. As you probably know we don't have support staff on the forums to...
  8. Replies
    574
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    38,362

    Hi everyone, I am deeply sorry about the loss of...

    Hi everyone,
    I am deeply sorry about the loss of WLP's in the event. Our team became aware that this was happening and have been working to implement a fix for it during the weekend.
    Please stay...
  9. Hi everyone, If you haven't yet contacted our...

    Hi everyone,

    If you haven't yet contacted our customer support about this, please do so as soon as you can and a support associate will look into the problem and help. Give them as much...
  10. Hi all, If you haven't already reported this...

    Hi all,
    If you haven't already reported this issue to our customer support, please send them a message so they are aware of your issue and can do all in their power to help you. As many of you know,...
  11. Replies
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    1,713

    Thanks for all your suggestions! As you might...

    Thanks for all your suggestions!

    As you might have seen from other posts, at the moment we are holding off on releasing new feed animals, for the reason that when we did that the game became...
  12. Thread: fbc's

    by Anna Lindberg
    Replies
    2
    Views
    702

    Hi Teena, We are no longer using the forums...

    Hi Teena,

    We are no longer using the forums for direct game support - please contact our customer support at http://zooworld1.rockyou.com/support and a support associate will devote time to...
  13. Replies
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    1,605

    I love this idea Deb, I think a lot of people...

    I love this idea Deb, I think a lot of people would like it if they could breed to get new kinds of animals. How do others feel?
    I'll let the team know about the suggestion. Thanks! :)
  14. Replies
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    1,088

    Thanks for adding your suggestions Tabitha! :) ...

    Thanks for adding your suggestions Tabitha! :)

    I will let the team know about them and hopefully be inspired!
  15. Hi Melissa, I apologize for those problems!...

    Hi Melissa,

    I apologize for those problems!
    What has most likely happened is that your Zoo ID has been forwarded to the developers to fix and investigate.
    The statuses on the support tickets are...
  16. Replies
    1
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    542

    Hi Karen, Apologies for the problems you have...

    Hi Karen,

    Apologies for the problems you have been experiencing!
    Please contact our customer support at http://zooworld1.rockyou.com/support, and a support associate will get in touch with you to...
  17. Replies
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    1,996

    Thanks Teresa and Andie. I've mentioned both...

    Thanks Teresa and Andie.

    I've mentioned both of those suggestions to our team. :)
    The idea where you designate an island to be your main one is also a good addition to the idea - as you say that...
  18. Replies
    4
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    644

    Hi Charlotte, This is a problem that has...

    Hi Charlotte,

    This is a problem that has affected a lot of players today, and I am very sorry about that.
    Please get in touch with our customer support at http://zooworld1.rockyou.com/support....
  19. Hi everyone, Our team is working on getting...

    Hi everyone,

    Our team is working on getting these issues fixed, and sending a message to support will help - normally your Zoo ID will then get investigated by our developers. Customer support can...
  20. Replies
    1
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    825

    Aw. A bat pug. :) Thanks Damien! That would...

    Aw. A bat pug. :)

    Thanks Damien! That would have fit in great with the Costume Party Babies gifting tree.
    We actually have a pug there now, but it's not in bat costume. (Baby Cutesie Roll Pug)
    I...
  21. Replies
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    1,546

    Great news Lucy, thanks! I love when you let us...

    Great news Lucy, thanks! I love when you let us know what works, too! :)

    Gary, we have moved away from the old Get Satisfaction forums and you now no longer need to report issues on the forums....
  22. Replies
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    785

    I might add, If you are still seeing an old...

    I might add,
    If you are still seeing an old loading picture for the Zoo, let customer support know that information as it might be valuable for them to know when helping you.

    Make sure you have...
  23. Hi Paul, The above message means that your Zoo...

    Hi Paul,

    The above message means that your Zoo ID has been added to a list of affected users and will be checked and fixed by developers.

    Technically, the tickets don't have that many statuses...
  24. Replies
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    1,790

    I'll forward the information on to our team....

    I'll forward the information on to our team. Thanks!

    One hint that might help also - if you find that you need to pay for a lot of upgrades, have a look in your zoo to see how many of the animals...
  25. Replies
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    1,007

    Hi Marisa, To keep your ID safe, we are not...

    Hi Marisa,

    To keep your ID safe, we are not displaying the ID number in the application help tab. When you contact our customer support you no longer need to give the ID.
    If you still need to...
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