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Type: Posts; User: Nick RockYou

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    Hmm, it might be worthwhile to send in a ticket...

    Hmm, it might be worthwhile to send in a ticket to our player support team. You can do so from the help menu in the game
  2. Honestly, probably not. Community players used to...

    Honestly, probably not. Community players used to exist in the Playdom.com era, but when the game transitioned to RockYou, Playdom kept their proprietary tech that wasn't directly part of the game....
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    We've changed how gift cards work. Instead of...

    We've changed how gift cards work. Instead of going straight into Kitchen Cash, it becomes credit on your Facebook or mobile account (depending on where you're playing from/what the giftcard is to),...
  4. Hi Jaclyn, Sorry to hear the level is giving...

    Hi Jaclyn,

    Sorry to hear the level is giving you issues. I'll send your report to the development team, and we'll go over player data to see if we need to make any changes to the level.
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    It's not available at this time. We found some...

    It's not available at this time. We found some technical issues, and pulled the feature back until everything can be ironed out. Once all of the issues have been resolved with the feature, it will...
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    Hi Brenda, thanks for your feedback. I...

    Hi Brenda,

    thanks for your feedback. I totally understand your concerns. it's a hard balance to strike between the player's experience, and our needs to be able to keep the lights on and the...
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    Watch and Earn is a feature we've been working on...

    Watch and Earn is a feature we've been working on for a while now, but it's got a few more bugs to get squashed before we release it fully. Part of it got out yesterday (namely, the tutorial for...
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    Sticky: New Feature: Watch & Earn!

    Hey Scramblers.

    Some of you may have noticed a screen offering for you to watch videos to earn rewards. This is our new Watch & Earn feature! This feature will come available the first time you...
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    Hi Jen, I can understand your concerns. That...

    Hi Jen,

    I can understand your concerns. That goal is adding correctly, but not every coin you earn counts towards it. For that one specifically, I know that it's the base price of the dishes...
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    if a technical issue is blocking you from being...

    if a technical issue is blocking you from being able to bypass a staffing gate, please write in a ticket to player support and they can help you get through the gate.
    ...
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    Yep, it was a bug in some that were given out,...

    Yep, it was a bug in some that were given out, but it's since been fixed. Please send in a ticket to player support, and they'll take care of you.
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    Hi Summer, I can understand your frustration! ...

    Hi Summer,

    I can understand your frustration! As for the lagging issues, it seems that some of the banner ads that load are eating up a bunch of your system resources. Our ads team is aware of...
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    Hi Flo, I checked with the QA team, and it is...

    Hi Flo,

    I checked with the QA team, and it is indeed the ads. I checked in with the Ads team. They are aware of the situation, and are working towards a solution.
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    One thing I can say is that even if you're not...

    One thing I can say is that even if you're not spending money, it doesn't mean you can't get the good stuff. Keep an eye on our Facebook Fan Page and Twitter feed for chances to win kitchen cash, or...
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    Hi Flo, QA just got back to me. They said...

    Hi Flo,

    QA just got back to me. They said it's possible that an ad might be eating up too much of your system resources. This could be caused by and out of date flash player, or the ad itself. ...
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    Flo, Thank you so much! I've passed along...

    Flo,

    Thank you so much! I've passed along everything you said to our QA team and they're going to look into it.
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    Hi Flo, Angela, I understand your concerns. ...

    Hi Flo, Angela,

    I understand your concerns. Do you think you can tell me a bit more about your experience? How does it lag or freeze? Does Pepper not respond how you need, does it require a...
  18. Kitchen Cash is unique per platform. It's simply...

    Kitchen Cash is unique per platform. It's simply a technological limitation. The only things that truly link between web and mobile are appliances, progress, and the daily gifting limit.
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    it looks tiny, just click it and it will pull up...

    it looks tiny, just click it and it will pull up a larger version.
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    I pulled up the recipe. Here it is for you. ...

    I pulled up the recipe. Here it is for you.

    10757
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    You should be able to claim the gift from the...

    You should be able to claim the gift from the event window. If it's not there, please write in a ticket to our Support team, and they can help you make sure you get your reward.
  22. Do they play? It's possible that you may not be...

    Do they play? It's possible that you may not be able to add them because they have blocked the game or all games on Facebook.
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    Hi Ina, I can't give any specifics for that...

    Hi Ina,

    I can't give any specifics for that level, but are you taking part in our Mother's Day gifting event? The reward is three Heart Blast boosts, each of which will instantly put you into "on...
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    Sorry to hear things aren't reliable for you...

    Sorry to hear things aren't reliable for you YunLing. While we can't control the weather (It would be awesome if we could though!) we'll be more than happy to hear more about your issue, have a look...
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    Hi Nancy I'm glad to hear you enjoy the game...

    Hi Nancy

    I'm glad to hear you enjoy the game so much! I can't make any promises, but I will take your suggestion to the development team, and we will take it under consideration.

    If any more...
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