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Thread: The Help Center migration is now complete! Welcome to the new RockYou Help Center!

  1. #1

    Exclamation The Help Center migration is now complete! Welcome to the new RockYou Help Center!

    Hello everyone,

    The Help Center migration is now complete! Welcome to the new RockYou Help Center!

    https://rockyou.zendesk.com/hc/en-us/

    The new Help Center site uses the same layout and organization as the current Help Center site. Your Help Center account login details will remain the same. However, the following changes in the new Help Center will require you to accept the new Terms of Service to log in.

    It does not affect the game servers themselves, where your data is stored.

    Old Help Center

    https://edgeworld.zendesk.com/hc/en-us

    New Help Center

    https://rockyou.zendesk.com/hc/en-us...0371-EDGEWORLD

    Thank you for playing!

    - RockYou Support Team

  2. #2
    Quote Originally Posted by zenman5150 View Post
    Hello everyone,

    The Help Center migration is now complete! Welcome to the new RockYou Help Center!

    https://rockyou.zendesk.com/hc/en-us/

    The new Help Center site uses the same layout and organization as the current Help Center site. Your Help Center account login details will remain the same. However, the following changes in the new Help Center will require you to accept the new Terms of Service to log in.

    It does not affect the game servers themselves, where your data is stored.

    Old Help Center

    https://edgeworld.zendesk.com/hc/en-us

    New Help Center

    https://rockyou.zendesk.com/hc/en-us...0371-EDGEWORLD

    Thank you for playing!

    - RockYou Support Team
    Hi, why have you migrated to a new Help Center ? No one is playing this game anymore

  3. #3
    There are people playing this game still. I am one of them. However, I'd like to know what Is the help center doing about all the cloned base players? It those that cheat by cloning there base over and over and over to where it clutters up the map and other players cannot enjoy the game.

  4. #4

    Players that are cloning their base.

    This has been going on for some time now. It needs to stop but it seems that "Rock you" or "Wonderhill" don't really give a rats arse about Edgeworld. Its very rampant in M Lin Variable sector but I believe its in all sectors and needs to be put to an end. I hope this message reaches someone that cares and has the power to put an end to it.

    Thank you

  5. #5
    And did you submit a request about this using the new Help Center link : https://rockyou.zendesk.com/hc/en-us/requests/new ?

  6. #6
    Well I just sent a request through the official new system linked above. Hopefully this issue can be solved since it is happening in most sectors of the game and is making it very unplayable. Not understanding why these players can't just be banned and removed from the game. I would think that could be done through CS without any need to change the code or do anything that costs dev money.

  7. #7
    And now I am wondering if you will get a response from new Help Center. And if yes, then which one.
    This cloned base issue is there since ages...

  8. #8
    what will be the new official adresse for the supprot of the game after 31 december ?

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